• Maintain and update client records, insurance policies, and internal databases.
• Prepare and distribute policy documents, endorsements, and renewal notices.
• Handle client inquiries and aid with policy information, changes, and documentation.
• Compile reports and provide administrative support to the underwriting team.
• Coordinate correspondence between clients, insurers, and other stakeholders.
• Ensure compliance with regulatory and company standards in all documentation and processes.

Claims Handling:

• Process short-term insurance claims from initial notification to resolution.
• Verify claim documentation for accuracy and completeness.
• Liaise with clients, insurers, assessors, and service providers to ensure timely claims processing.
• Communicate claim decisions and status updates to clients in a professional and empathetic manner.
• Maintain accurate and detailed records of claims activities and correspondence.