Job Title: Receptionist

Job Summary:
The Receptionist will be responsible for providing excellent customer service to all clients and visitors. The ideal candidate will be the first point of contact for clients and will provide administrative support to the organization. This person must have a friendly demeanor, maintain a pleasant environment, and have strong communication skills.

Responsibilities:

- Welcome visitors to the organization by greeting them, answering inquiries, and directing them to the appropriate department or personnel.
- Answer and receive incoming calls and route them to the appropriate person or department.
- Keep the reception area clean and organized, call for maintenance or repairs if necessary.
- Handle all incoming and outgoing mail, as well as courier deliveries.
- Manage the schedule of appointments, meetings, and events.
- Complete administrative tasks such as data entry, copying, filing, and preparing reports.
- Collaborate with other departments to maintain internal communication.
- Order and manage office supplies.
- Manage the booking of conference rooms and arrange catering when required.
- Follow up with clients and visitors to ensure their needs are met satisfactorily.

Requirements:

- Matric
- Certificate in Reception, Administration, Customer Service or related
- At least 3 years experience in customer service, administration, or the front desk role preferred
- Must have excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize them simultaneously
- Ability to work independently and as part of a team
- Ability to work with Microsoft Office Suite or other relevant software
- Must have excellent organizational skills
- Must maintain a tidy and professional appearance.