Vacancy Details
Employer: Hire Resolve
The technician will provide first-line and high-level desktop support, maintain system reliability, and assist with network and server administration under the guidance of the IT Manager. The role focuses on ensuring end-user productivity, data protection, and efficient IT operations.
Responsibilities:
Provide first-line and high-level support for desktop hardware, software, and peripherals.
Maintain a comprehensive data backup system and ensure effective data loss control.
Manage and support Microsoft Active Directory for user and computer accounts.
Assist with LAN and Wi-Fi network support to minimise downtime.
Perform desktop and laptop imaging, software installations, and patch management.
Ensure all systems are protected against viruses and that antivirus definitions are up to date.
Support end-user applications including Microsoft Office Suite and AutoCAD (basic level).
Maintain accurate hardware and software inventory records.
Respond to IT support tickets in a timely and professional manner.
Assist with email client support (Exchange environment).
Keep abreast of technology changes and propose improvements to the IT Manager.
Ensure systematic storage and retrieval of data, including archived work.
- National Diploma / NQF Level 5–6 in IT, Information Systems, or Computer Networking
A+ / N+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation
IT focused Technical Certificate (e.g., A+, N+, MCP) with demonstrable practical experience
2 – 3 years’ experience in a role as Desktop Support Specialist or IT Support Specialist
Microsoft Windows Server (2008/2012/2016) – basic administration
Microsoft Active Directory – user and group management
Microsoft Office Suite support (Word, Excel, Outlook)
Desktop hardware troubleshooting and repair
Basic network infrastructure (TCP/IP, Wi-Fi, cabling)
Antivirus and backup software management
Exchange email client support (Outlook)
AutoCad support (advantageous but not essential)
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: it careers@hireresolve.us
1 person has applied for this job. 109 people have viewed this job.
About Hire Resolve
Hire Resolve removes the stress of the career search by
understanding you as an individual. We take more than just your qualifications
into account, considering factors like your salary and benefits expectations as
well as your preferred workplace culture to ensure that we find the perfect
opportunities to meet your unique needs.
As a specialist recruitment agency, we focus on the
Engineering, Finance, IT, Mining, Manufacturing, and Logistics industries. Our
team of recruitment consultants is well-versed and highly networked in the
industries in which they operate and are dedicated to ensuring that every
placement is a perfect fit.
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