Key Responsibilities

• Manage and administer SQL Server / SQL Express environments
• Handle help desk tickets from logging to resolution (end-to-end ownership)
• Liaise with clients and internal teams to resolve issues
• Perform software testing before releases and updates
• Support product deployments, upgrades, and installations
• Train clients on software products when required
• Maintain accurate daily updates on all assigned calls
• Escalate and follow up on issues within SLA timeframes

Technical Requirements

• Minimum 2 years’ SQL Server / SQL scripting experience
• Help desk / ticket lifecycle management experience (ITIL exposure preferred)
• Strong Microsoft Office skills
• Valid driver’s licence and own transport (occasional travel required)
• Advantage: experience in fruit/meat industry systems
• Advantage: mobile scanner / APK / hardware integration experience

Personal Attributes

• Strong communication and client service skills
• Excellent time management and attention to detail
• Ability to work independently and in a team
• Proactive, self-motivated, and solution-driven mindset
• Comfortable handling difficult client interactions professionally
• Strong sense of accountability and ownership of tasks
• Willingness to go the extra mile for client success
• Innovative thinker who identifies improvement opportunities
• Zero tolerance for unprofessional or discriminatory behaviour

Travel & Work Environment

• Mostly remote-first role
• Occasional travel for training, installations, and implementations
• Company vehicle may be provided when available