Purpose:

• AWS Software Engineer to build, integrate, and operate GenAI services within our OCR and Intelligent Document Processing (IDP) platform
• Responsible for developing LLM-driven services that plug into the OCR ecosystem, as well as run and operational support of the existing OCR platform, including Tungsten Automation
• The role combines software engineering, cloud engineering, and production support, with a strong focus on building scalable, enterprise-grade solutions

Mandatory Skills:

• Strong software engineering background 5+ years
• Proven experience building and operating systems on AWS 5+ years
• Experience with API-based architecture and service integration for 5+ years
• Experience with OCR / IDP platforms (vendor or custom) 3+ years
• Experience supporting enterprise production systems 3+ years
• AWS Engineering / Dev Ops / IAC 3+ years
• RPA / OCR Platform Development 3+ years

Job Description / Responsibilities:

• Own the run and operational support of the OCR platform, including Tungsten Automation
• Provide production support, including incident management, root cause analysis, and performance optimisation
• Manage platform upgrades, configuration, and integrations
• Define and maintain runbooks, support processes, and operational documentation
• Partner with infrastructure, security, and platform teams to ensure platform stability and availability