• Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
• Actively building relationships with customers by identifying new growth opportunities in the relevant liquor category and adding personal touches.
• Identify warm opportunities and reactivate dormant accounts.
• Gather requirements by asking questions to understand customer problems and position products as solutions.
• Identify training needs of the customer and feedback to line manager and customer.
• Effectively execute outbound telesales procedures in accordance with the SOP on outbound telesales procedures. Order taking and processing on NAV.
• Action specified tasks from cycle brief or operational requirements from Line manager.
• The managing of the stock allocation as per Line manager requirements and stock allocation report.
• New product introduction, vintage change and upliftment procedure to be carried out as per SOP.
• The cycle brief execution feedback as per standard.
• Understand your personal sales target by customer and brand and deliver the result.
  
• Understand how personal sales commission / incentive are calculated.
• Monitor performance of customer and recommend quantities.
• Grow and maintain the customer base in order to achieve the sales target.
  
• Develop a plan to close the sales gap by analysing a weekly and monthly Sales Report and submit this report as per SOP.
• Log all calls and capturing interaction with customers as per SOP and RSM/FSM requirements.
• Collect customer information as per “Know Your Customer” Brief.
• Other operational report / feedback as per RSM/FSM’s requirements.
• Effectively plan and execute outbound telesales call plan.
• Assisting new customers in opening new accounts as per SOP on new accounts.
• Liaise with client regarding late deliveries.

• Grade 12.
• Diploma (NQF 6) relating to Sales, Marketing, Hospitality management or Food and Beverage management.
• 2-3 years’ sales and telesales experience in a related FMCG environment.
  
• Basic computer literacy and experience with Repforce.
• Liquor Industry and Spirit knowledge is preferred. 

Please do not apply if you do not meet the requirements.

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.