Key Responsibilities

• Provide day-to-day support for SAP-related issues impacting business operations
• Resolve Level 1 support queries promptly and escalate complex issues appropriately
• Engage with users to understand system challenges, prioritize needs, and ensure timely resolution
• Proactively identify recurring or potential issues (master data or business processes) and collaborate with relevant stakeholders to resolve them
• Analyze current business processes and recommend IT-driven improvements
• Ensure adherence to correct business processes through user follow-ups
• Participate in system testing for new developments and enhancements
• Maintain and align training documentation with current business processes
• Develop additional training materials where necessary
• Deliver training sessions to individuals or small groups
• Compile and support monthly regional reporting (e.g., sales, utilization metrics)

Minimum Requirements

• Bachelor of Commerce (Information Systems) or Bachelor of Business Science (Computer Science / Information Systems)
• SAP certification (advantageous)
• Minimum 2 years' experience in a system support or analyst role
• Strong computer literacy, particularly in Microsoft Excel
• Excellent written and verbal communication skills

Key Competencies

• Strong analytical and problem-solving skills
• Ability to work independently and within a team
• High attention to detail and accuracy
• Strong organizational and time management skills
• Customer-focused approach with a commitment to service excellence