Link-Up ICT & Cyber Security (Pty) Ltd is seeking an experienced Senior Helpdesk & Field Technician to support ICT service delivery across in-office helpdesk operations and onsite field implementations. The role combines operational oversight with hands-on technical support to ensure stable, secure systems and high client satisfaction.

Key Responsibilities

Helpdesk / Service Desk (1st Line & Escalations)

• Respond to and close all tickets logged; ensure timely resolution and escalation where required
• Provide remote technical support using remote tools; diagnose errors and apply appropriate solutions
• Support and maintain Microsoft 365 (including mailbox setup/configuration and license assignment)
• Support LAN troubleshooting and diagnosis
• Support network/local printers (drivers, setup, scan/print configuration)
• Provide customer-specific application support and remote monitoring support

Field Services / Installations

• Perform and oversee network installations and structured cabling aligned to SLAs
• Support fibre and connectivity services, including onsite troubleshooting and installation support
• Telephone system installation, configuration and setup (PBX / Virtual PBX / VoIP)

Operations, Governance & Reporting

• Ensure stability and security of network infrastructure (LAN, WAN and internet connections)
• Implement/enforce security measures and support compliance with relevant data protection/privacy requirements
• Establish and enforce IT policies, procedures and best practices
• Track and manage IT assets, licenses, and warranties; submit accurate operational and service reports