Vacancy Details
Employer: Link Up ICT
Link-Up ICT & Cyber Security (Pty) Ltd is seeking an experienced Helpdesk / Field Technician to provide reliable 1st line IT support through remote helpdesk services and onsite field support.
Key Responsibilities
- Remote and onsite 1st line IT support
- Resolve helpdesk tickets within SLA timeframes
- Network installations (LAN, structured cabling, switches, routers, wireless access points, fibre connectivity)
- Microsoft 365 administration and support
- Troubleshoot LAN, WAN, fibre, and networking issues
- Install and configure computers, applications, and network printers
- Escalate unresolved issues
- Maintain accurate reports and documentation
Required Skills
- Helpdesk Support: 2 to 3 years
- It Support: 2 to 3 years
- Reporing Skills: 2 to 3 years
- Networking Support: 1 year or less
- Troubleshooting Experience: 2 to 3 years
- Pc Setup: 2 to 3 years
- Microsoft Support: 1 to 2 years
Candidate Requirements
Minimum Requirements
- IT qualification (Degree, Diploma, or Certification)
- Minimum 2+ years Helpdesk or Field Technician experience
- Strong Microsoft 365 and networking knowledge
- Valid driver’s licence
Advantageous
- Microsoft certifications
- Networking or ICT-related certifications
- Experience with network installations and structured cabling
10 people have applied for this job. 61 people have viewed this job.
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