Introduction:

Komatsu South Africa has an amazing opportunity in the Operations Division at our East London depot, for a Product Support and Sales Representative that provides expert technical advice internally and to customers, in support of Komatsu Products. The successful candidate will have a minimum of 4 - 6 years working experience and 2 years supervisory experience (an advantage). The preferred candidate should have a Trade certificate and experience with Komatsu products/heavy earth-moving equipment.

Job Specification:

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·        Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources.

·        Collates all informative materials, Komtrax registration forms, warranties and manuals.

·        Conducts delivery inspection of machine.

·        Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax.

·        Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.

·        Discusses the inspection report with the customer, with specific reference to deviations and impact.

·        Plans and prepares for anticipated service calls in conjunction with stakeholders.

·        Plans for the modification of equipment.

·        Oversees warranty repairs that may be required at the site.

·        Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.

·        Drives after-market parts sales through effective technical advice.

·        Monitors modifications for quality and operational issues.

·        Submits machine down notice (MDN) and machine up notice (MUN) as required.

·        Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.

·        Monitors the Komatsu machine hours in conjunction with the component hours.

·        Compiles and utilises reports to improve parts and service sales to the customer.

·        Discusses significant deviations or issues with customer for proactive strategies to rectify problems.

·        Monitors MDN(Machine Down Notifications) and follows-up progress.

·        Submits Technical Service Information (TSI) for any issue/information which involves a machine where information is to be shared with the Product Support Division or OEM factory.

·        Competes monthly machine statistics relating to machine down hours, machine availability with detailed explanation and submitted to Operations management and copied to Product Support Division.

·        Carries out KomtraxPlus and PLM downloads and uploads at set frequencies.

·        Updates customer machine population and sends to Product Support Division.

·        Responsible for transferring all machine records to new sites and confirming with recipient.

·        Ensures that any Field Campaign issued by the factories is planned, completed and reported on a monthly basis to Product Support Division and the warranty claims submitted to the National Warranty        function, within the designated time frame.