At iStore Business, we don’t just support technology—we enable businesses to perform at their best. We’re looking for a Technical Solutions Consultant who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive.

What you’ll be doing

You’ll be the go-to expert for our business clients, ensuring their Apple ecosystems and supporting infrastructure run smoothly:

• Provide first- and second-line technical support across Apple devices, software, and business solutions
• Troubleshoot hardware, software, and network-related issues efficiently
• Manage and resolve support tickets within agreed SLAs
• Assist with device setups, configurations, and deployments
• Support Microsoft 365, cloud platforms, and collaboration tools
• Work closely with internal engineering and service delivery teams to resolve escalations
• Maintain clear documentation of issues, resolutions, and client environments
• Deliver a high-quality client experience with every interaction

What we’re looking for

Experience & Skills:

• 3+ years in an IT solutions or technical consulting role
• Hands-on experience with Intune, Jamf, or Mosyle MDM platforms
• Strong working knowledge of macOS, iOS, and iPadOS
• Microsoft 365 administration and deployment experience
• Familiarity with Apple Business Manager (ADE/VPP)
• Understanding of network, identity, and endpoint security
• Enterprise client engagement and project delivery experience
• Ability to produce clear technical documentation and handover packs

Qualifications:

• Matric (essential)
• Relevant IT qualification (Diploma/Degree)
• Apple or Microsoft certifications (advantageous)
• Jamf Certified Associate or above (advantageous)
• ITIL Foundation (advantageous)

What will set you apart

• Confident communicator — comfortable presenting to IT leadership and decision-makers
• Self-managed and outcome-driven with a structured approach to delivery
• Ability to manage multiple concurrent client engagements under pressure
• Genuine passion for Apple technology and enterprise IT
• Background in Financial Services or Healthcare (advantageous)