At iStore, we’re more than just a retail environment — we’re a hub for innovation, technology, and exceptional customer experiences. As Africa’s largest Apple Premium Reseller, we pride ourselves on bringing world-class products and services to our customers while creating an environment where our people can grow, thrive, and do meaningful work.

If you’re passionate about technology, driven by performance, and excited by the opportunity to be part of a fast-paced, customer-centric business, then iStore is where you belong.

The QA & Project Support Administrator provides two critical functions across the eCommerce division: quality assurance of digital content and site experiences, and project coordination support to ensure the team's initiatives are tracked, documented, and delivered effectively. This is a newly created role within iStore’s eCommerce structure, designed to provide the division with a reliable operational backbone — someone who catches errors before they go live, keeps projects moving, and ensures the team has the administrative infrastructure it needs to operate at pace.

The role suits a highly organised, detail-oriented individual who is comfortable moving between QA testing, project tracking, and administrative support within a fast-moving digital environment.

5.2 KEY RESPONSIBILITIES

Quality Assurance

• Conduct structured QA checks across all eCommerce sites and apps prior to the launch of new content, campaigns, promotional mechanics, product updates, and platform releases.
• Maintain a QA checklist framework for all key content and release types, ensuring a consistent and thorough approach to pre-launch sign-off across the division.
• Identify, log, and track defects and content errors using the team's bug-tracking or project management tool, following up with the relevant teams to ensure timely resolution.
• Perform cross-device and cross-browser testing for key site updates, ensuring a consistent customer experience across all supported platforms.
• Support the eCommerce team with catalogue QA, localisation checks, and periodic site audits.
• Maintain a clear record of all QA activity, providing a log of what was tested, what was found, and the resolution status of all identified issues.

Project Support & Administration

• Maintain and update the division's project tracker, ensuring all active initiatives are accurately documented with owners, deadlines, and status at all times.
• Coordinate project meetings across the eCommerce team, preparing agendas, capturing actions, and following up on outstanding items after each session.
• Support the Digital Delivery lead with the preparation of internal reports, performance summaries, and presentation materials.
• Assist in the onboarding of new team members by preparing documentation, setting up access, and coordinating induction logistics.
• Manage the eCommerce division's shared documentation, filing systems, and process libraries, ensuring all SOPs and reference documents are up to date and accessible.
• Act as a coordination point between the eCommerce team and external suppliers or agencies, tracking deliverables and flagging risks to the eCommerce Manager.
• Support the planning and logistics of key trading events, launches, and team activities as required.

5.4 SKILLS & EXPERIENCE REQUIRED

• 2–3 years of experience in a QA, project coordination, or digital administration role
• Strong attention to detail with a methodical and structured approach to testing and documentation
• Familiarity with project management tools such as Asana, Monday.com, Jira, or Trello
• Experience conducting content or functional QA in a digital or eCommerce environment
• Excellent organisational skills with the ability to manage multiple workstreams simultaneously
• Strong written communication skills for producing clear defect reports, meeting notes, and process documentation
• Proficient in Microsoft Office or Google Workspace, particularly Excel/Sheets and PowerPoint/Slides
• A proactive, can-do attitude with a willingness to support across a wide range of tasks

5.5 DESIRABLE

• Exposure to eCommerce platforms such as Magento or Shopify
• Familiarity with cross-browser and cross-device testing tools
• Experience in a fast-paced retail or digital commerce environment
• Portuguese language skills advantageous given market expansion plans