• To deliver marketing support in order to process marketing transactions accurately and timely through the execution of predefined work objectives as per agreed standard operating procedures.

Minimum Experience

• 1 - 2 years' experience in a similar environment

Minimum Qualification

•  Matric
• Any relevant tertiary qualification would be advantageous 

• Handle inbound and outbound customer calls professionally
• Provide accurate product/service information
• Resolve customer queries and complaints efficiently
• Capture and update customer information on systems
• Follow up on leads, enquiries, and service requests
• Meet daily/weekly call and performance targets
• Escalate complex issues to relevant departments
• Maintain high levels of customer satisfaction and service quality
• Adhere to scripts, processes, and compliance standards
• Track product performance and drive improvements

 Generic Job Outputs

 PROCESS

• Assist in the implementation of marketing campaigns to ensure target audiences are reached.
• Coordinate relevant public relations and events activities.
• Deliver on agreed performance targets according to set procedures and service level agreements
• Distribute marketing material to franchises/dealerships as and when required to ensure information is available to clients.
• Execute work in line with governance and compliance processes.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Monitor media for above the line and below the line exposure to track brand presence
• Provide marketing support to the product/brand managers to ensure marketing department is running smoothly.
• Provide operational support in order to gain knowledge and workplace experience.
• Provide reports on marketing data received (consumer data, consumer trends data, marketing data and other) to ensure management can make informative decisions.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Assist in the development of marketing campaigns that supports all traditional elements required in order to deliver leads, sales, brand and company objectives in alignment with the business strategy.

 FINANCE

• Adhere to financial administration delivery processes and comply with internal control and governance standards and report on any deviations to minimise risk.
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

 CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Deliver work activities effectively to satisfy customers

 PEOPLE

• Attend learning initiatives to improve work quality and enhance own skills
• Own and live up to company values