Introduction

Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free! 

Toys R Us and Babies R Us are well established international brands. 

Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 50+ physical stores, two of which are located in Namibia, Botswana and Zambia, as well as an ALL NEW AWWWESOME online store. 

The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value!  Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?  

Then we are looking for a Regional Operations Lead who would like you to join our team!!   

Your key job responsibilities as the Regional Operations Lead in Western Cape will include:

• Performing full audits on stores to ensure they achieve an improved score on its next audit, taking into account the min 90% Company Standard.
• Performing an audit cycle including risk management and control management over operations’ effectiveness and compliance with all applicable directives and regulations.
• Identify loopholes and recommend risk measures to ensure protective measures against fraud and theft of the organization's assets are in place.
• Provides guidance and training to all store staff.
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Train all relevant staff on the importance of store merchandising and ensuring that the store is presented as per Store standards.
• Train the Store Team on how to achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Determine and rate compliance against current standard operating procedures.
• Maintaining professional duty to provide an unbiased and objective view.
• Investigate occurrence of fraud, embezzlement, theft, waste etc.
• Performing risk-based internal audits (Including but not limited to admin, inventory, sales, stock counts and seasonal audits).
• Proactively identify and rate risk.
• Evaluating the adequacy and effectiveness of governance, risk management and internal controls across all departments.
• Analyzing root causes of audit findings and determining whether fraud and/or error took place and thereafter ensuring same is rectified.
• Recommending practical/ business-minded solutions to identify risks and ensuring company keeps abreast with industry standards.
• Communicate findings by preparing high quality reports.

Entry Requirements

• Diploma or Degree
• Reliable transport to work to be able to work shifts
• Must be able to travel
• MS Office
• Retail experience (min 5 years Management experience)