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Advance Support Engineer

Sandton
Salary: Up to R65 000.00 Per Month
Job Type: Permanent
Sectors: Engineering Technical
Reference: JHB007532/TT-JH

Apply before May 20 2026 | 30 Days left

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Vacancy Details

Employer: Dante Group (Pty) Ltd

Our client, who is a supplier of office equipment, is looking for an Advanced Support Engineer (based in Bryanston) who will be responsible for delivering high-level technical support, advanced troubleshooting, and complex problem resolution to customers or clients. Your primary role will be to handle escalated issues, ensure optimal performance of computer systems, networks, hardware, software, and IT infrastructure, while mentoring junior team members and contributing to process improvements. The role demands deep technical expertise, strong analytical skills, and excellent customer engagement to provide exceptional advanced IT support.Salary: R65 000 CTC pm - based on experience

Key Responsibilities:

Advanced Troubleshooting and Issue Resolution:

Diagnose and resolve complex hardware, software, network, and system issues that have been escalated from lower-level support.
Perform root cause analysis on recurring or critical problems and implement permanent solutions.
Provide expert-level technical support to customers, both remotely and on-site when required.

Hardware and Software Support:

Install, configure, upgrade, and troubleshoot advanced computer hardware components, servers, workstations, storage systems, and peripherals.
Manage software deployments, operating system updates (Windows, Linux), patches, and application configurations.

Network and Infrastructure Support

Design, optimise, and troubleshoot complex LAN/WAN networks, connectivity issues, firewalls, and performance bottlenecks.
Support advanced networking protocols, virtualisation technologies, and infrastructure components.

Documentation and Knowledge Management:

Create, update, and maintain detailed technical documentation, including network diagrams, configuration guides, root cause reports, and SOPs.
Contribute to knowledge base articles and share best practices with the team.

Collaboration and Escalation Management:

Work closely with network architects, system administrators, security teams, and third-party vendors to resolve highly complex issues.
Escalate issues to engineering or development teams when necessary, while managing customer expectations.

Emergency Response and On-Call:

Participate in on-call rotation and respond rapidly to critical system failures, outages, or high-impact incidents.

Testing, Quality Assurance, and Optimisation:

Conduct advanced testing, performance tuning, and quality checks on IT systems to ensure high availability and security compliance.
Identify opportunities for system improvements and implement proactive maintenance strategies.

Mentoring and Team Development

Mentor and provide guidance, training, and upskilling to junior engineers and support team members.
Act as a subject matter expert (SME) in one or more technical domains (e.g., networking, servers, virtualisation, or specific technologies relevant to MIT Space).

Minimum requirements:

Grade 12 Qualification -
Diploma or Bachelor's Degree in Information Technology, Computer Science,
Electrical/Electronic Engineering, or a related field (highly recommended)
Driver’s License – preferred
Relevant industry certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified,
Linux certifications) will be advantageous

Experience:

4–7+ years’ experience in IT support, preferably in the office automation, field service, or enterprise technical support industry
Proven hands-on experience in advanced on-site and remote hardware/software
support, complex network troubleshooting, and customer-facing technical roles
Demonstrated success in handling escalated support cases and mentoring junior staff

Technical Skills:

Expert knowledge of computer hardware (servers, workstations, storage, routers/switches, peripherals)
Advanced proficiency in installing, configuring, and troubleshooting operating systems (Windows Server, Linux) and enterprise software applications
Strong experience with network design, setup, maintenance, and troubleshooting (LAN/WAN, protocols, performance optimisation, basic security)
Familiarity with virtualisation technologies, diagnostic tools, scripting/automation, testing procedures, and IT security best practices

Soft Skills and Other Requirements:

Excellent problem-solving, critical-thinking, and analytical abilities
Strong customer service focus with exceptional verbal and written
communication skills (English & Afrikaans)
Ability to work independently under pressure, manage multiple priorities, and adapt quickly to dynamic environments
Physical ability to lift equipment (up to 20–50 kg) and perform hands-on hardware work
Willingness to participate in on-call/emergency response and occasional travel if required

Consultant: Tshwaragano Tlhabanelo - Dante Personnel Johannesburg
Apply via our website www.dantesa.co.za

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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About Dante Group (Pty) Ltd

Danté Personnel Recruitment (Pty) Ltd, established in 1996, is a national leading recruitment-consulting firm. We offer specialized services to effectively manage the entire recruitment process, for companies based in South Africa and abroad. We service different Business diversities like Mining, Engineering, Technical, Information Technology and Finance.

Our exclusive database of candidates, for all various business verticals, is valuable tool to start the recruitment process. We take up the challenge in finding the right candidate through our extensive network of resources and understanding of the hiring trends.
Our expertise lies in identifying and selecting candidates at all positions, especially middle and senior management. We take pride in our ability to provide all your human resource requirements.