PURPOSE OF THE ROLE
To provide safe, compliant, and effective technical maintenance across the site, including in-house split-unit HVAC responsibilities and first-line troubleshooting of larger HVAC plant. The role includes vendor oversight, OHSA compliance, PPM execution, asset verification, corrective maintenance, technical approvals, daily system updates, and accurate reporting to meet SLA and FAR requirements.

KEY RESPONSIBILITIES
1. HVAC – Split Units (In-House) & Larger Plant Troubleshooting
- Diagnose, repair, and maintain split-unit HVAC equipment within competency and safety limits (filters, coils, electrical checks, resets, performance testing).
- Perform first-line troubleshooting on larger HVAC plant equipment (e.g., AHUs, ventilation systems, chilled-water circuits, associated pumps/valves/controls) to identify faults, isolate issues, and provide accurate diagnostic information to specialist vendors.

2. Planned Preventive Maintenance (PPM)
- Execute PPM as per OEM and industry standards.
- Achieve zero missed PPM tasks and document completion in CMMS.

3. Reactive Maintenance & Corrective Work
- Attend to breakdowns and complete corrective work within SLA requirements.
- Where delays occur, update CMMS timelines with same-day justification.

4. Vendor Oversight & OHSA Compliance
- Verify vendor OHSA compliance documentation prior to work commencing.
- Conduct joint inspections with service providers and issue written technical reports on findings and solutions.
- Support vendors by providing pre-diagnostic information, system condition reports, and site observations to reduce turnaround time and improve accuracy of technical work.

5. Asset Verification & Tagging
- Lead asset tagging and verification tasks for assigned areas.
- Maintain asset verification accuracy at ≥95% and ensure no WOs are issued without asset IDs.

6. Technical Completion & Approval
- Verify and approve technical completion of vendor work prior to invoicing.
- Enter detailed technical notes and close-out data into CMMS daily.

7. Reporting & SLA Dashboard Support
- Provide accurate technical inputs for weekly and monthly client reports.
- Update CMMS daily with WO progress, PPM status, and outstanding tasks.
Role Boundaries
- Major HVAC plant specialised repairs (e.g., chillers, refrigerant handling, large AHU overhauls, BMS programming) remain vendor-delivered and may require trade certification and/or OEM authorisation.
- The Technician may troubleshoot (identify, isolate, and report) issues on larger HVAC plant and support vendors on-site, but does not perform specialised repairs requiring trade certification or refrigerant handling qualifications.
- Technician provides reporting inputs but does not compile the report pack. Quote and invoice workflow administration is handled by the TAA.


KEY PERFORMANCE INDICATORS (KPIS)
- PPM adherence ≥ 98% (no missed schedules).
- Corrective WO SLA compliance ≥ 95%.
- Asset verification ≥ 95%.

QUALIFICATIONS & EXPERIENCE
- Grade 12.
- HVAC trade test (preferred) or equivalent HVAC experience.
- Strong CMMS and general computer literacy.
- Strong diagnostic ability, organisation, communication, and attention to detail.
- 3 or more years' experience in a similar role & environment 

ABBREVIATIONS
HVAC – Heating, Ventilation & Air Conditioning
SLA – Service Level Agreement
FAR – Fee at Risk
CMMS – Computerized Maintenance Management System
PPM – Planned Preventive Maintenance