• To support and promote the habits of the company
• To listen and identify the needs of the customer
• To maintain and optimize business growth
• To achieve customer satisfaction
• To process requests, reservations & reports within the prescribed time period as per objectives
• To compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone etc.).
• Multi-skilled dynamic individual who has a passion for service.

Job Outputs:

• Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards
• Maintaining the service levels and turnaround times set per customer segment
• Ensure procedural controls are adhered to when processing requests / enquires and that the relevant authorisation is received before processing or confirming details to customers
• Maintaining confidentiality of both customer and corporate information at all times
• Keep customer informed of any delays if and when relevant
• Accuracy, honesty, integrity and professionalism required at all times
• Attention to detail
• High levels of accuracy
• Driven for results
• Team Player
• Positive attitude
• Patient
• Proactive-self motivated
• Conflict Management
• Systematic problem-solving skills
• Analytical
• Numeric reasoning ability
• Strong administrative skills
• Must be able to work under pressure
• Meet deadlines
• Time management, including strong organisational and multi-tasking skills
• Perform necessary administrative tasks and ensuring they are well prepared to face the customer.
• If necessary, make and administer reservations as per customer requirements, going the extra mile to successfully meet customer requests for vehicles.
• Prepare and submit change requests timeously for the department.
• Assist clients with website related issues
• Other sales coordination and general customer services administrative duties as required.
• E-Commerce knowledge to load new requirements
• Testing changes made through Change Requests and ensure items are as per business request
• Updating branch information /changes on google
• Create/update/delete B2B users
• Assistance with all B2B related queries
• Assistance with all website related queries.
• Report all website issues/bugs and ensure that they are troubleshooted accordingly
• Ensure that all promotions /competitions (Marketing tickets) are loaded/tested and go live timeously
• Follow up on all overdue tickets
• Documenting all briefs and ensuring the deadlines are met
• Support and assist the team as and when operationally required, including rates, reports etc
• Assist with Business Connect bookings when systems are offline, queries, loading of users

Minimum Qualification:

• NQF level 4 qualification (Grade 12 or equivalent)

• E Commerce certificate or higher

Minimum Requirements: 

• 2 years’ E Commerce administrative experience (preferably in the corporate environment)
• Excellent verbal and written skills
• Ability to meet deadlines
• Computer literate – knowledge of Outlook, Excel, Word, Impress

Competencies:

• Fluent in English
• Excellent listening skills
• Diagnostic skills
• Excellent Numeracy skills
• High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel
• Passion for service & people
• Very strong administrative and organisational skills
• Attention to detail critical
• Project a professional, mature and positive self-image in both social and business interaction.

Personal attributes: 

• Well-presented and groomed
• Strong ethics, sense of responsibility, maturity and tact
• Excellent time-keeping and punctuality
• Pro-active thinker
• Integrity – Maintaining ethical and organisational norms
• Innovation – Always looking at new ways of doing things to improve situations
• Passionate- Dedicated and excited to accomplish goals, provide service and assistance