The Sea Freight Operator is responsible for the day-to-day operational handling of import and export ocean freight shipments. The role focuses on bookings, documentation, and coordination with shipping lines, agents, transporters, and internal teams to ensure efficient and compliant cargo movement for both FCL and LCL shipments.
Key Responsibilities
1. Ocean Freight Operations

Manage end-to-end sea freight operations for FCL and LCL shipments
Process import and export ocean freight files
Coordinate vessel bookings with shipping lines and NVOCCs
Monitor vessel schedules, cut-offs, rollovers, and transhipments
Track shipments to ensure timely delivery

2. Documentation Handling 

Prepare, verify, and submit all required sea freight documentation, including:

Master Bill of Lading (MBL)
House Bill of Lading (HBL)
Shipping Instructions
Commercial Invoices
Packing Lists
Delivery Orders

Ensure accuracy and compliance with customs and trade regulations
Manage document amendments and corrections with relevant parties

3. Coordination & Communication

Liaise with overseas agents, shipping lines, terminals, and transporters
Coordinate with customs brokers for cargo clearance
Communicate shipment updates, ETAs, and delays to customers and internal teams
Resolve operational issues such as delays, demurrage, and detention

4. Import & Export Handling

Manage export cargo cut-offs and port gate-in timelines
Coordinate import deliveries, container tracking, and empty returns
Monitor free time and minimize demurrage and detention costs
Ensure timely cargo release and delivery order processing

5. Cost Control & Billing Support

Verify freight costs, local charges, and supplier invoices
Ensure job files are complete and ready for billing
Support finance with accurate operational data
Identify and report cost discrepancies impacting profitability

6. Systems & Compliance

Capture and update shipment data in TMS/ERP systems (e.g., CargoWise)
Utilize Trade Tech systems (RCG) where applicable
Maintain accurate shipment records and documentation
Adhere to company SOPs and compliance requirements
Support audits and reporting processes