The Inbound Controller: Import – Export is responsible for managing and controlling the end-to-end flow of imported and exported goods for LG Electronics. This includes shipments to the LG warehouse, direct deliveries to clients from port, and distribution centres. The role ensures all shipments are accurate, compliant, cost-effective, and executed on time in line with SARS customs regulations and company standards.
Key Responsibilities
1. Pre-Shipment & Trade Coordination (Import & Export)

Communicate with international suppliers and export partners to confirm:

Goods readiness
Packaging and labelling standards
Shipping deadlines

Verify and apply correct Incoterms (EXW, FOB, CIF, DDP, etc.)
Book transport with freight forwarders (sea, air, road, rail)
Request, validate, and manage shipping documentation prior to departure

2. Import & Export Documentation and Customs Clearance

Manage all customs documentation via the Pantos GSI system
Ensure customs clearance is completed prior to:

Vessel arrival (imports)
Cargo departure (exports)

Prepare, review, and archive SAD500 declarations
Ensure accurate completion of export documentation, including:

Commercial Invoices
Packing Lists
Bills of Lading / Air Waybills / Sea Waybills
Certificates of Origin (SADC, EUR1 where applicable)
Export permits and licenses (where applicable)
HS tariff classifications and customs values

Ensure compliance with:

SARS Customs & Excise Act
Exchange control requirements (where applicable)

Support SARS audits and inspections
Apply working knowledge of customs stops, border police inspections, and NRCS requirements
Liaise with clearing agents on queries, inspections, SAD500 amendments, and discrepancies
Update internal systems with customs clearance status

3. Shipment Tracking & Control

Track shipments from origin to final destination
Monitor ETD, ETA, delays, route changes, and transhipments
Proactively communicate shipment updates and risks
Conduct daily follow-ups with clearing agents, transporters, and clients

4. Warehouse, Inventory & Delivery Coordination

Maintain accurate stock control of containers and inventory
Ensure timely receiving of inbound containers
Coordinate unloading, receiving, and delivery schedules
Process direct deliveries within the sales system
Book deliveries with customers and transporters upon receipt of POD/IOD
Verify goods against documentation and report discrepancies

5. Client & Internal Support

Liaise with clients regarding:

Import and export orders
Delivery and collection schedules
Shipping and customs requirements
Sales-related queries
Issue resolution

Maintain professional and effective communication

6. Cost Control & Performance Monitoring

Monitor and control freight, demurrage, detention, and storage costs
Support cost optimisation initiatives
Track KPIs, including:

On-time delivery performance
Customs clearance lead times
Cost variances
Documentation and SAD500 accuracy