Floor Supervisor - Wine Centre

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Agriculture Hospitality
Reference: SW006264/AM

Apply before May 15 2026 | 30 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

We are looking for a passionate Floor Supervisor who will support the Wine Centre Manager in the daily operations of the wine tasting facility, ensuring smooth and efficient service delivery. This role is responsible for supervising floor activities, coordinating team members, and maintaining a high standard of customer experience.

Duties and responsibilities:

Engage with and serve guests in a professional, efficient and courteous manner
Supervise the team and promote a positive and friendly energy in the outlet
Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service
Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
Report complaints and/ or any incidents promptly, helping to find solutions where possible
Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed
Maintain effective working relationships with colleagues in own, and other departments
‘Live and breathe’ the ethos, inspiring a passion for - and sharing knowledge of and all the services and products we have on offer

Skills, experience & educational requirements:

At least three years’ supervisory experience in the F&B industry with a strong track-record of service and sales.
Confident and clear communicator
Must love working with food and people
Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines
Time management, literacy and numeracy skills essential
Keen attention to detail with excellent follow-through capabilities
Able to remain calm and maintain professional outlook, even when under pressure
Committed team member, with good leadership potential.
Flexible and willing to ‘go the extra mile’; able to work shifts

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.