Key Responsibilities: 
- Training Program Development: Collaborate with management to assess training needs and design tailored programs for specific sales campaigns. 
- Training Delivery: Facilitate engaging workshops, seminars, and interactive sessions to strengthen sales skills, product knowledge, and customer engagement techniques. 
- Sales Coaching: Provide one-on-one mentorship, identify strengths and areas for improvement, and deliver actionable feedback. 
- Performance Evaluation: Monitor and assess performance through call reviews, role-playing, and metrics analysis, offering constructive guidance for improvement. 
- Sales Techniques: Teach effective selling strategies, including objection handling and closing techniques, to boost conversion rates. 
- Product Knowledge: Ensure consultants have a deep understanding of products/services and can confidently communicate value to customers. 
- Compliance & Regulations: Train teams on industry regulations, compliance standards, and ethical sales practices. 
- Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans. 
- Continuous Improvement: Stay current with industry trends and best practices, integrating them into training curricula. 
 

Qualifications: 
-Minimum 2 years’ experience in FSP training within a BPO or contact centre environment. 
-Strong knowledge of sales methodologies and techniques. 
-Excellent presentation, communication, and interpersonal skills. 
-Ability to motivate and inspire sales teams. 
-Proficiency with training tools and technology. 
-Highly organized, detail-oriented, and adaptable. 
-Patience and skill in providing constructive feedback. 
-Relevant certifications (FAIS and SSETA accreditation advantageous)