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Customer Service Consultant

  • Bellville
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Admin Finance
  • Reference: SW006261/AM

Apply before May 14 2026 | 29 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

A rapidly growing and dynamic company in Bellville is seeking to employ a Customer Service Consultant to join their team. As a Customer Service Consultant, you will be responsible for providing excellent service, handling inquiries and resolving issues in a professional manner.
Main Responsibilities Include: 
  • Provide professional and high-quality support to both internal and external customers in accordance with established SLAs
  • Advise and educate customers on the company procedures for the different billing models
  • Handling monthly account and e-wallet queries via telephone, WhatsApp chatbot and company ticketing system
  • Create, assign, escalate, follow up and resolve tickets
  • Build positive relationships with customers and collaborate with team members to ensure top-tier service
  • Perform administrative duties such as follow-up of failed communications, update of customer profiles and reporting
  • Sending bulk emails and SMS’s communication to customers
Requirements and Competencies:
  • Grade 12 and at least 2 years’ experience in a call centre/customer support environment
  • Strong administration, organising, problem-solving and time management skills
  • Computer literate – MS Outlook/Excel/Word and Internet
  • Formal business writing and professional communication skills in both Afrikaans and English
  • Ability to remain calm, objective and self-controlled under pressure
  • Ability to think and act proactively to minimise escalations and further queries
  • Problem resolution driven, positive attitude & have a passion for service delivery
  • Own reliable transport and preferably reside in the Northern Suburbs.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.

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About Careers24.com

  • Careers24 is a leading South African job portal that assists jobseekers from all sectors and experience levels to find and apply for vacancies from hundreds of South Africa’s leading companies. With over a million visitors a month, we are one of the most popular destinations to find employment online in South Africa.

    Our mission is to become the destination where every candidate can find an ideal job and where every company can find the perfect candidate. We are a proud member of the Media24 family and part of the Naspers group of companies.

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