Vacancy Details
Employer: Helderberg Personnel cc
- Provide professional and high-quality support to both internal and external customers in accordance with established SLAs
- Advise and educate customers on the company procedures for the different billing models
- Handling monthly account and e-wallet queries via telephone, WhatsApp chatbot and company ticketing system
- Create, assign, escalate, follow up and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, update of customer profiles and reporting
- Sending bulk emails and SMS’s communication to customers
- Grade 12 and at least 2 years’ experience in a call centre/customer support environment
- Strong administration, organising, problem-solving and time management skills
- Computer literate – MS Outlook/Excel/Word and Internet
- Formal business writing and professional communication skills in both Afrikaans and English
- Ability to remain calm, objective and self-controlled under pressure
- Ability to think and act proactively to minimise escalations and further queries
- Problem resolution driven, positive attitude & have a passion for service delivery
- Own reliable transport and preferably reside in the Northern Suburbs.
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About Helderberg Personnel cc
Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment
to attending to our clients’ needs, culture and values and to ensure that,
through comprehensive interviews with candidates, the overall match is
determined to ensure a long term relationship. The identity of the client
remains confidential at all times. We understand that our function is to ensure
that the candidate must become a strategic partner to a business instead of a
mere employee. Helderberg Personnel has achieved a steady growth over the last
years and we have evolved into one of the leading agencies in the region. We
have made placements cross functional, cross industry and up to senior
management level.
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