Our client is seeking a Call Centre / Installation Support Agent to join their Installation Logistics – Scheduling division. The successful candidate will be responsible for maintaining high customer service standards, resolving customer queries, and performing effectively in a fast-paced, high-pressure environment. We are looking for diligent, hard-working individuals who can contribute positively to a highly motivated team.

KPIs

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Data capturing.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA’s