• Adhere to standard operating procedures (SOPs) within the area of accountability. 
• Adhere to the standard operating procedures and guidelines within the area of accountability. 
• Contribute to the development of standard operating procedures and guidelines within the area of accountability.
• Ensure that occupational health & safety standards are adhered to by all delegates during practical training.
• Ensure that the training facility is properly maintained, training equipment is in working order and kept safe.
• Continuous updating of training material and contextualizing it to current environment. 
• Escalate unresolved issues to management and process owners.
• Facilitate assessments (writing and practical) according to predetermined lesson frameworks to ensure assessments of learners by conducting pre and post learning interventions.
• Facilitate learning according to predetermined lesson frameworks and engage learners in an interactive learning methodology to enhance learning capabilities.
• Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners. (Where applicable)
• Identify and develop solutions to improve operational service and quality.
• Identify training and development requirements and escalate requirements to the relevant stakeholders to ensure relevant training materials are updated accordingly.
• Interact with training specialists, line managers and business stakeholders, to effectively identify optimal learning solutions, content and platforms.
• Invigilate assessments, prepare reports of test results and forward the outcomes to the relevant stakeholders for further actioning.
• Manage all operational risk and risk mitigation Manage operational risk and risk mitigation.
• Report on transactional and process activities to enable timely and effective decision making.
• Update relevant information and complete all learner administration activities to ensure compliance to requirements, processes and procedures. Oversee the planning and coordination of the operational functionality and the control of the facilities, tools, and equipment to ensure service delivery and vehicles.
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
• Manage and monitor the
• Manage, monitor and report on budget variances and provide solutions.

Client 

• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceed customers' expectation.

People  

• Attend learning initiatives to improve work quality and enhance own skills
• Attend training initiatives to improve work quality and enhance own skills
• Own and live up to company values
• Participate in forums/discussions that positively contribute to knowledge
• Provide support to team members by finding solutions to problems and providing training where

Experience and Qualifications

• Qualified Technician
• 3-5 Years experience in similar environment
• Diesel Trade
• Facilitator and Assessor courses
• Strong technical background

Knowledge and Skills

• Subject Matter Expertise: In-depth knowledge of the technical area they are training on, such as software, hardware, or specific industry tools.
• Technical Writing: Ability to create clear and comprehensive training materials, manuals, and guides.
• Instructional Design: Knowledge of designing training programs and materials that are effective and engaging.
• Presentation Skills: Ability to present information clearly and engagingly to different audiences.
• Training Delivery: Proficiency in delivering training sessions, whether in-person, online, or in a blended format.
• Adaptability: Ability to adjust training methods and materials based on the audience’s needs and feedback.
• Assessment and Evaluation: Skills in creating assessments to measure learning outcomes and evaluating the effectiveness of training programs.
• Communication Skills: Excellent verbal and written communication skills to convey complex information in an understandable manner.
• Problem-Solving: Ability to troubleshoot and resolve issues that arise during training sessions.
• Patience and Empathy: Ability to be patient and empathetic towards learners, understanding their challenges and providing support.
• Interpersonal Skills: Strong interpersonal skills to build rapport with learners and foster a positive learning environment.