Job Purpose

To plan, manage and monitor the implementation of new and/or pre-owned vehicle sales activities and processes in order to enhance service delivery and maximise profits. Build, manage and develop a team of energetic, disciplined and service-orientated sales executives focused on delivering an exceptional customer experience that translates into high closing rates, strong retained margins and a strong individual and collective accountability to achieve goals in line with OEM standards.

Specific Role Responsibilities

Key Tasks:

• Meet sales targets
• Maximise sales and profitability through satisfaction and retention of customers to meet sales forecast.
• Developing the necessary sales organization to meet sales and profitability objectives.
• Ensuring optimum stock of vehicles on premises.
• Ensuring cost control to budget within the department.
• Ensure adequate product display material is available.
• Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
• Monitor financial performance of sales department weekly.
• Ensure that customer complaints are dealt with timeously and effectively.
• Ensure that vehicle is delivered according to OEM quality and safety standards.
• Ensure that departmental customer satisfaction/ expectation targets are met.
• Ensure direct and indirect costs remain within Company prescribed parameters.
• Ensure that Sales Executives receive new model launch training.
• Establish the staffing levels and the training required to achieve sales objectives.
• Ensure that all floorplan activities are monitored.
• Ensure stock level is kept within company policy requirements.
• Maximize sale of back-end products.
  

Qualifications and Experience

Experience Required:

• A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in used car sales is essential.
• Track record of accurate vehicle valuations, setting and adjusting pricing is essential.
• Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
• A previous successful track record in sales is required.
• Knowledge & understanding of OEM target management and variable margin programmes is an advantage.
  

Qualifications Required:

• Senior Certificate (Grade 12)
• A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage
  

Other Requirements:

• Valid, unendorsed drivers license and the ability to competently and legitimately drive.
• Computer literate: MS Office and dealer lead management system.
• Knowledge of dealership policies and procedures.
  

 Skills and Personal Attributes

Essential competencies (essential for meeting nearly all job objectives):

• Communication (spoken and written business communication).
• Interpersonal skills (building rapport)
• Sales management and marketing skills, knowledge and experience in the retail automotive context is necessary.
• Business acumen/ commercial astuteness
• Relationship management with new car sales department and other relevant stakeholders.
• Customer service management