- Gauteng
- Salary: Market Related
- Job Type: Permanent
- Sectors: Construction Engineering Mining
- Reference: 2353667
Vacancy Details
Employer: Komatsu South Africa (Pty) Ltd.
- Lead and manage a team of product support specialists for a defined product group
- Provide expert technical product support and insight to internal and external stakeholders
- Oversee technical field campaigns, product quality control, and machine modifications
- Manage service processes, systems, and adjudication of claims and costs
- Drive continuous improvement through technical investigations and data-driven insights
- Ensure compliance with OEM standards, legislation, and internal policies
- Support change initiatives, budgeting, performance management, and staff development
- Engage with suppliers, OEMs, and customer sites to resolve complex technical issues
Required Skills
- Product Support: 5 to 6 years
- Millwrights: 5 to 6 years
Candidate Requirements
- Trade Certificate: Millwright or Electrical (essential)
- Advanced Certificate or Diploma (NQF Level 6) (advantage)
- Minimum 10 years’ technical experience within the construction and/or mining industry (KLTD product knowledge) (essential)
- Minimum 5 years Product Support experience
- Minimum 3 years’ leadership/supervisory experience
- Valid driver’s licence
- Valid passport/able to obtain
- Systems Proficiency: SAP, BI tools, Salesforce/SQIS, Komtrax, Komserve (preferred)
2 people have applied for this job. 96 people have viewed this job.
About Komatsu South Africa (Pty) Ltd.
We build machines to answer the needs of society. For more than a century, our brand has been synonymous with connection to community. It guides everything we do, from the ways we think about innovation, to how we hire and train new employees around the world, and how we build relationships with our customers.
In 1921, Meitaro Takeuchi founded our company in the town that shares our name. He did so to provide work for the local community after the closure of a nearby copper mine.
Today, we have come a long way from where we started. We have evolved into a truly global company with a diverse workforce comprised of different nationalities and beliefs. And it’s by harnessing the potential of all our different talents and unique perspectives that we push ourselves further.
We explore and help advance the boundaries of technology, developing smart construction equipment and autonomous mining trucks, creating underwater electric bulldozers and even conceptualizing an excavator capable of operating on the moon. Our products and solutions directly support industries essential to the ongoing development of modern societies and everyday life.
For our core customers in forestry, construction and mining, we make big machines that take on even bigger challenges, gentle giants answering the needs of society.
We believe that when people are united by a common goal, the truly remarkable happens. In communities across the globe, we find purpose in creating value through manufacturing and technology innovation to empower a sustainable future where people, business, and our planet thrive together.
Harnessing our collective expertise to go further, we stay true to our brand promise: Creating value together.
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