• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• The Regional Athletic Leads will be responsible for recruiting instructors and delivering training in functional training (Strength & Conditioning, Liftclub & Hyrox) and boxing related disciplines within the Virgin Active group exercise environment, while building a community, and serving as iconic regional leaders for each GEX (group exercise) stream. They will also be responsible for ensuring that we have exceptional GEX trainers scheduled on our timetable who meet the Virgin Active standards. This ensures correct vetting and quality assurance processes have been followed appropriately. Leads are encouraged to teach a maximum of 5 classes a week (compensated accordingly).

• Recruitment of instructors/coaches and deliver training in the focused areas for the Academy as a Master Trainer as scheduled by the Regional Product Training Manager.
• Build a GEX community within clubs
• Instructors who have followed the Virgin Active quality assurance, vetting and development programmes who are of exceptional standard, will be considered for scheduled classes on our timetable.
• Serve as an iconic brand and product regional leader for Grid, functional training & boxing.
• Accountable for in club and class quality assurance within the region.
• Structure club visits and assessments monthly to enable clubs to deliver on various product developments
• Accountable for the quality assessment of no less than three instructors a week.
• Provide feedback and actively ensure continual development is delivered to the instructors/coaches.
• Actively support instructors through the instructor development pathway.
• Assume accountability for brand standards, and support on project & capex rollout as required.
• Stand in to deliver project management of concept rollouts, following the “Product Roll Out” plan.
• Be the brand ambassador for Virgin Active at/in marketing, PR, trade shows, conferences, and events as our SA expert.
• To deliver one in club masterclass / workshop, and or product event monthly.
• To deliver filming sessions in the studio if required for training & commercial persons.
• Advocate safety and ensure an overall safe environment for members and instructors.

We can’t live without…

• Relevant tertiary fitness qualification
• 3-5 years’ experience within the fitness/ functional or group exercise environment
• Previous people management experience
• Previous and proven multisite management experience
• Ability to manage performance and drive the result through teams.
• You leverage your life experience and charismatic personality to help members and instructors experience physical, mental, and emotional breakthrough moments.
• high level of resilience within a fluid environment
• The ability to prioritize on multiple demands simultaneously.
• must be comfortable to perform on stage and behind the camera.
• Programme specific knowledge:
  • Elite PT and or Specialist in Strength & Conditioning, Functional & HIIT training
  • Elite PT and or Specialist in Boxing Techniques and Functional & HIIT training
• Flexibility to work a non-traditional schedule.
• An inclusive ethos and values system
• Exclusivity with the Virgin Active Health Club brand
• You are driven to achieve your own goals and you love motivating others
• Exceptional communication skills with the ability to connect and engage across all internal stakeholders and members alike.
• You are driven by the achievement of performance results
• You have a can-do approach
• The ability to problem solve within a fluid environment.
• Be able to make key decisions as and when required
• Knowledge of business and marketing concepts and strategies.
• must be proficient in MS Office and other technology systems

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems