Hyundai Automotive South Africa is looking for a Senior Manager: Parts & Aftersales to join its Service Department, based within the Hyundai District. 

To develop and implement an integrated parts and aftersales tactical strategy, ensuring alignment across dealership and regional operations. The role is responsible for driving profitability, customer satisfaction, service excellence, and operational efficiency through effective management of parts sales, vehicle servicing, and aftersales functions. 

Duties & Responsibilities:

1. Strategy & Operations (Process)

• Develop, align, and implement integrated parts and after-sales strategies and operational plans
• Drive achievement of sales targets (parts and aftersales services)
• Ensure effective service delivery across parts distribution, servicing, and support functions
• Manage stock control, parts returns, and supplier relationships
• Monitor and optimize operational performance, turnaround times, and quality standards
• Identify market opportunities, risks, and improvement areas
• Ensure compliance with governance, risk, and regulatory frameworks
• Implement service level agreements with stakeholders

2. Financial Management

• Drive revenue growth through parts sales and aftersales services
• Maximize profitability through cost control and efficiency improvements
• Monitor and implement financial controls and governance processes
• Manage budgets, resource allocation, and expenditure
• Identify and implement cost-saving initiatives

3. Customer & Stakeholder Management

• Build and maintain strong relationships with customers, suppliers, and OEMs
• Ensure a high-performance, customer-centric service culture
• Monitor customer satisfaction and implement service improvement plans
• Address customer needs through effective product and service offerings
• Drive customer retention and loyalty strategies
• Ensure safeguarding of customer and company assets

4. People Management

• Lead, coach, and develop teams across parts and aftersales functions
• Create a productive and engaged work environment
• Manage workforce planning, recruitment, and talent development
• Set performance standards and conduct regular performance reviews
• Drive change management and continuous improvement initiatives
• Ensure employees have the required technical and operational skills

Experience & Requirements:

• 5 – 8 years’ experience in a similar environment
• At least 2 – 3 years’ managerial experience

Minimum Requirements

• Valid driver’s license
• Intermediate computer literacy (MS Office, email, internet)
• Strong understanding of:

Motor / automotive / logistics industry

• Dealer standards and compliance
• Financial and commercial principles
• Customer Service Index (CSI) principles
• HR and labour legislation

KEY COMPETENCIES

Behavioural Competencies

• Business Acumen
• Client Focus
• Strategic Orientation
• Results Orientation
• Planning & Organising
• Judgement & Decision-Making
• Improvement Orientation
• Inspirational Leadership
• Interpersonal Effectiveness
• Change Management
• Persistence & Tenacity
• Personal Courage

Technical Competencies

• Tactical Sales & Aftersales Management
• Parts and Product Knowledge
• Customer Service Excellence
• Financial and Operational Planning
• Organisational Productivity & Efficiency
• People Management & Development
• Compliance, Ethics & Governance

Key Success Indicators

• Achievement of parts and aftersales revenue targets
• Improved customer satisfaction and retention (CSI)
• Operational efficiency and turnaround times
• Effective cost management and profitability growth
• Strong team performance and engagement
• Compliance with governance and operational standards