Overall Purpose of Job:
To manage a motivated, trained team with the appropriate skills to ensure budget targets are achieved. To be customer focused and financially astute to achieve company and client objectives. To support the Unit Manager in all areas in order to deliver a great customer experience. To excel in the areas of operational excellence, financial performance and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines.
Key Performance Areas:
Objectives of the role (40%):
1. Recruitment:
Efficiently source temporary employees in accordance with labour legislation and internal process and policy
Ensure that employee head count on site is in line with the agreed head count costing 
Approval process to be followed when hiring new staff 
To ensure that staff members sign their engagement contract before they start work on site 
To ensure that all onboarding forms are submitted to payroll on time
2. Employee Management:
Manage all subordinates in accordance with sector strategy, contract specification, and statutory regulations 
Ensure that all subordinates adhere to working standards as per the respective service level agreement and Business Standards 
Ensure that company image and reputation is upheld, and employees adhere to uniform regulations 
Arrange counselling and effect wellness campaigns within each site 
Monitor and verify employee time schedules as per shift agreements 
Employees leave management 
Regularly communicate changes and general information to all employees per site
3. Industrial Relations Support:
Maintain discipline by using the company’s disciplinary code and procedure, as well as attending to grievances. 
Preparation of contingency plan for strikes and stay away. 
Appraising staff by way of verbal direction and performance appraisal for supervisory level and above. 
Adherence to company policy and procedure 
Manage Union relationships
Daily and Monthly responsibilities (50%):
1. Site management:
Ensure that correct resources and employees are transported to site 
To carry out regular inspections
To be responsible for the prompt attention to the communications book procedure. 
To attend certain regular meeting with clients, where minutes need to be taken.
All problems to receive prompt action 
Usage of the AM tool for each site
2. Audits and inspections:
Site inspections on regular basis
Maintain overall client expenses on site
Business development 
Work with Contract managers to upsell clients 
Build and maintain client relationships
Have an in-depth knowledge of business products and value proposition
3. Systems and Process: 
Ensure that PRP hours are approved on time 
Adhere to on time salary payments
4. Training & development:
Annual training for staff 
On the job training
Statutory training for the staff 
Learnerships 
Talent and Incubation 
5. Health & Safety:
Hazard Identification and Risk Assessments are completed
Equipment is in good working order.
Uniforms are sufficient and in good condition. 
Personal Protective Equipment is supplied as per site and scope hazards identified.
Toolbox talks are done twice a week by the Contract Manager. 
Current Safety Data Sheets are available on chemicals used on site. 
Staff medicals where necessary are available. 
Waste Management Procedures are followed on site
Relationship Management (10%):
Partner with divisions to ensure zero non-billing exposure within the region. 
Manage integrated relationships between Operations and Sales to drive ultimate productivity and partnerships. 
Proactively engage with Clients to build long-term, profitable relationships within the region