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Executive Housekeeper

Plettenberg Bay
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Benefits: Medical aid and provident fund contribution by the company
Reference: SW006255/CL

Apply before May 10 2026 | 30 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

EXECUTIVE HOUSEKEEPERPlettenberg Bay: My client, a prestigious 5-star hotel in Plettenberg Bay, is seeking a dedicated Executive Housekeeper to lead this pivotal department. The Executive Housekeeper will be responsible for overseeing all housekeeping operations, ensuring exceptional five-star standards of cleanliness, presentation, and guest service. This role focuses on leading the housekeeping team, maintaining operational efficiency, and delivering a consistently high-quality guest experience.

Key Responsibilities Include but Are Not Limited To

Supervise and manage all housekeeping staff and daily operations
Maintain exceptional cleanliness and presentation standards across all rooms and public areas
Ensure high guest satisfaction levels, with a focus on cleanliness and service excellence
Oversee room readiness in line with check-in times and operational requirements
Coordinate with Front Office and Maintenance to prioritise arrivals, departures, and special requests
Implement and manage daily cleaning schedules and task allocations
Conduct regular room and public area inspections to ensure quality standards are met
Lead, train, and motivate the housekeeping team to deliver consistent performance
Manage staff rosters to ensure optimal coverage and operational efficiency
Conduct performance reviews and address performance issues professionally
Ensure compliance with health, safety, and hygiene regulations
Maintain and update SOPs, checklists, and operational standards
Manage housekeeping inventory including linen, amenities, and cleaning supplies
Control costs in line with departmental budgets and minimise wastage
Oversee laundry operations and linen lifecycle management
Identify and report maintenance issues to minimise downtime
Ensure hotel assets are maintained and protected through proper use and training
Implement and monitor environmentally responsible cleaning practices
Maintain accurate housekeeping records, reports, and administrative documentation
Communicate effectively with management and other departments
Assist with forecasting, budgeting, and operational planning

Criteria

Minimum 8–10 years’ experience in housekeeping, with at least 2–3 years in a similar senior role within a five-star property
Relevant qualification in Hotel Management or similar
Computer literate with experience on OPERA Cloud hospitality system
Strong operational and technical housekeeping knowledge
Proven leadership and team management ability
Strong attention to detail and commitment to excellence
Excellent organisational and problem-solving skills
Ability to work under pressure and manage multiple priorities
Strong communication and interpersonal skills

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.