Brief Description Of Key Performance Areas

Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team who is able to deliver business goals  Drive sales targets and manage operational efficiencies in order to maintain a healthy, profitable business. 
Ensure excellent customer service by playing an active role in customer contact situations - thereby ensuring and maintaining healthy customer relationships. 
Manage as well as control financial targets within company accepted norms and balance this against business risk. 
Maintain and improve customer service, sales performance, stock efficiencies and manage business risk related to credit 
Ensure Stock loss is minimized through compliance with security measures, stock and cash handling procedures. 
People Management - training, mentoring, coaching and management of staff within the store. 
Ensure sound financial and administrative control over branch, including ISO compliance 
Ensure adherence and application of company policies and procedures.
Accountable for the maintenance of branch image and branch assets
Drive branch sales performance to meet or exceed monthly, quarterly and annual targets.