Our emergency response team is looking for response agents with emergency background and experience to manage emergency situations and routine telephone calls from clients across different product ranges. 

Key Tasks:

Manage Emergency Calls:

• Manage the Integrated Emergency Response (IER) application
• Operate a multi-line telephone console and alert system
• Obtain pertinent information necessary to the dispatch process
• Use the network to exchange information with other law enforcement and/or emergency response units

Find Solutions to Uncommon Problems:

• Perform emergency medical dispatch and crisis intervention services
• Determine the level of priority of calls and enter information into computer-aided dispatch system

Perform Administrative Duties

• Maintain accurate records on each request for assistance
• Any other relevant instructions pertaining to the department and issued by the Manager