Job Purpose

To perform housekeeping and general duties as required, thereby contributing to the achievement of work space efficiency and effectiveness.
Assist with removing and installing batteries to vehicles as well as ensure the charging of batteries are done correctly.

Key Performance Areas

Compliance (50%)
Customer Service (20%)
General Assistance (10%)
Staff Services (10%)
Cost and Waste Control (10%)

 
Key Performance Areas
Compliance (50%)

Operates within controls and procedures in order to ensure the integrity of company.
Reports areas of concern to management within own operating area.
Procedures adhered to.
Concerns / issues / problems reported in a timely manner.

Customer Service (20%)

Apply the sales and service procedure
Build and maintain good customer service levels and business relationships
Escalate customer queries/complaints to the Store Manager
Product Knowledge
Pricing Knowledge
Use of the Battery Selection Guide

General Assistance (10%)

Cleans up the worksite from hazardous or obsolete material and ensures a safe and clean working environment.
Follows instructions from Supervisors to perform manual labour tasks as required.
Reports issues with equipment or unsafe conditions to the relevant Supervisor.
Work areas and spaces clear from obsolete or unsafe materials.
Duties executed as per daily schedules.
Housekeeping principles adhered to.
Problems reported to direct Supervisor in a timely manner.

Staff Services (10%)

Assists employees maintains effective working relationships.
Identifies and solves problems within own operating area in line with XCE core values.
Employee feedback received.
Concerns / issues / problems reported in a timely manner.

Cost And Waste Control (10%)

Assists in minimising damage, loss or waste.
Reports incidents to direct Manager.
Damage, waste or loss minimized.
Concerns / issues / problems reported in a timely manner.