The HR Operations Manager is responsible for overseeing and optimizing all human resources operational functions across the organization at a national level. This role ensures efficient HR service delivery, compliance with labor laws, and alignment of HR processes with business objectives. Driving Efficiency, Compliance & Service Excellence
The incumbent will drive efficiently, compliance, service excellence and lead HR operations business as usual items including project deliverables, manage HR systems, and drive process improvements to enhance employee experience and organizational performance.

1. HR Operations Management

• Oversee end-to-end HR operations including recruitment administration, onboarding, , benefits administration, and offboarding processes
• Standardize HR procedures across all regions
• Ensure efficient and consistent HR service delivery nationally
• Manage the business as usual HR calendar

• Manage monthly spend of HR Budget

2. Compliance & Governance

• Ensure compliance with South Aftican Labour legislation and internal policies and practices.
• Ensure maintenance of accurate employee records and HR documentation
• Manage HR audits and ensure adherence to governance frameworks

3. HR Systems & Reporting

• Oversee the implementation, optimization, and maintenance of HRIS and related systems
• Ensure data integrity, reporting accuracy, and confidentiality
• Develop and maintain a HR dashboard for executive reporting (monthly and quartley)
• Provide HR analytics and insights to support strategic decision-making

4. Team Leadership

• Lead, mentor, and develop the central HR operations team
• Set performance objectives and monitor team effectiveness
• Foster a high-performance and service-oriented HR culture

5. Process Improvement

• Identify opportunities to streamline HR processes and improve efficiency
• Implement best practices and continuous improvement initiatives
• Drive automation and digital transformation within HR operations

6. Stakeholder Management

• Partner with senior management, business functions and external vendors
• Act as a key advisor on HR operational matters to Head of Departments in National Office
• Manage Talent Acquisition within various business functions at a senior level, e.g. Head of Department and Functional Specialists.
• Support Sales Talent Acquisition team with recruitment processes, compliance and recruitment activations
• Manage relationships with external partners such as recruitment agencies, benefits partners, and other external partners 

7. Employee Experience

• Ensure a seamless and positive employee lifecycle experience
• Address HR service issues and escalations
• Support initiatives that improve employee engagement and retention

We can’t live without… (Minimum Requirements)

• Bachelor’s degree in human resources or related field
• Up to 4 years’ experience in an HR operations management role
• 10 years + working within HR preferably as an HRBP or generalist
• Experience managing HR teams
• Strong Recruitment skills
• Strong Project Management capability
• Strong knowledge of South African labour legislation and HR best practices
• Experience with HRIS systems
• Proven experience in stakeholder management at a senior level both internal and external
• Commercial acumen

We’d like you to have… (Attributes)

• Exceptional level of integrity in managing sensitive confidential information
• Strong people management skills
• Apply structure and have strong organsational skills
• Excellent problem-solving abilities
• High attention to detail and process orientation
• Strong communication and stakeholder management skills
• Analytical mindset with ability to interpret HR data
• Ability to work in a fast-paced, agile environment

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• A commitment to changing peoples lives for the better
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• The ability to make decisions and take ownership and responsibility for the decision.