T2-T3 IT Support Engineer (JB6007)
Location: Remote (South Africa based)
Remuneration: R35 000 - R65 000 per month (negotiable depending on experience)
Duration: Full-Time, renewable contract | 3-Month probation
Client Location: New Jersey, United States
Working Hours: Approximately 14:00 - 00:00 SAST

A fast-growing, Managed Services Provider based in the United States, has been delivering reliable, high-quality IT services to small and medium-sized businesses for over 15 years. With a team of around 30 dedicated professionals and a reputation built on trust and long-term partnerships, they are now expanding their remote team to include South African talent.

This is a company where people stay, not because they have to, but because they want to. Team culture is a real priority here, and the right person will genuinely feel like part of the family, not just another resource on the org chart.

This is not a basic support role. You will be operating at the sharp end of the technical stack, owning complex escalations, resolving issues that other engineers pass up the chain, and keeping critical client systems running smoothly across a US-based client base.

What is in it for You
A competitive, above-market salary that reflects what you bring to the table
A company-issued laptop (no need to use your own)
Long-term employment
Real technical challenges with room to grow in a scaling MSP
A team culture that prioritises people - low turnover speaks for itself
Fully remote - work from home

Minimum Requirements
3 to 7 or more years of experience in an MSP or IT support environment
Proven L2/L3 escalation experience
Strong Microsoft stack knowledge: M365, Azure, Windows Server, Active Directory
Solid networking fundamentals including VPN and firewall basics
Experience with ConnectWise Manage or a comparable PSA
Exposure to RMM tools such as N-Able, NinjaOne, or Datto
Familiarity with security tools like SentinelOne and ThreatLocker
Ability to work US Eastern Time Zone hours (8am - 6pm ET / approx 14:00 - 00:00 SAST)
Fibre internet connection and reliable backup power (essential)

Key Responsibilities
Handle and resolve L2 and L3 support tickets with minimal re-escalation
Troubleshoot and resolve issues across Microsoft 365, Exchange, SharePoint, Teams, Entra ID, Windows Server, and Active Directory
Diagnose networking issues including VPN, firewall, and routing-related problems
Manage endpoint patching, security tooling, and RMM platforms
Take full ownership of complex issues from initial triage through to root cause resolution
Document all tickets accurately and maintain technical knowledge base articles
Support and troubleshoot ERP-related integrations and custom client applications
Assist with PowerShell or similar scripting as required
Collaborate with internal teams on escalations and project delivery
Participate in occasional after-hours or weekend support as needed


MSP, Managed Services Provider, L2 Support, L3 Support, Senior Systems Engineer, ConnectWise, Microsoft 365, Azure, Windows Server, Active Directory, RMM, NinjaOne, N-Able, Datto, SentinelOne, ThreatLocker, PowerShell, VPN, Networking, Remote IT Support, IT Infrastructure, Cybersecurity, South Africa Remote

Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
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Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
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Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
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