a leading South African value retailer, specializing in affordable fashion, footwear, and essentials for families, with a strong focus on children and women's wear, is seeking a Business Analyst who will be a critical link between the business, Pepkor IT, and external vendors translating strategic objectives into optimal business processes and system functionality.

Responsibilities:

• Requirements & Solution Design: Assess, define, and translate user change requests into commercially viable technical solutions within the strategic framework.

• Stakeholder Management: Act as the primary interface between business units and IT suppliers to manage expectations and project delivery.

• Process Engineering: Collaborate with Supply Chain Engineers to ensure system solutions (Pick & Pack) align with warehouse layouts and operational flows.

• Support & Maintenance: Provide high-level support to internal users, managing incident resolution and liaising with developers to fix system issues.

• Testing & QA: Coordinate and execute UAT (User Acceptance Testing) and quality assurance for the Website, PIM, and Pick & Pack apps.

• Training & Documentation: Develop detailed system documentation and SOPs; conduct workshops to build a high-performing "Super User" culture.

• Education: Degree or Diploma in Supply Chain, Logistics, Information Systems, or Business Analysis.

• Experience: 5+ years as a Business Analyst, including 2+ years in Retail, Finance, or Consulting.

• Technical Proficiency: Advanced MS Office (Excel, Word, PowerPoint) and MS Visio.

• Methodologies: Solid understanding of BABOK (Business Analysis) and PMBOK (Project Management).

• Preferred/Advantageous:

  • Professional affiliation with the IIBA or a recognized Project Management body.

  • Experience in Online Commerce and Supply Chain integration.

  • Proven track record in change management and large-scale technology implementations.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com