The DC Manager is responsible for the end-to-end operational, people, and performance management of a designated DC. The role ensures efficient receiving, picking, dispatching, stock integrity, and service delivery aligned to productivity, cost, safety, and quality standards.

This includes leading a multidisciplinary team to achieve daily operational KPIs, managing resource planning, and driving continuous improvement within the DC.

Key Responsibilities

Operational Management

·        Oversee daily operations within the DC.

·        Ensure effective planning and execution of inbound and outbound activities.

·        Manage workforce allocation to support demand, volume fluctuations, and service requirements.

·        Monitor and optimise picking, put-away, replenishment, dispatch, and loading processes.

·        Implement and enforce operational SOPs, compliance standards, and best practices.

Performance & KPI Management

·        Track, analyse, and report on operational performance KPIs (productivity, accuracy, fill rate, on-time dispatch, etc.).

·        Drive corrective actions to meet or exceed operational and service-level targets.

·        Ensure shrinkage, stock damage, and write-offs are controlled and reduced.

People Leadership

·        Lead, coach, mentor, and develop Supervisors, Team Leaders, and operational staff.

·        Manage performance, conduct, absenteeism, and labour planning in collaboration with HR.

·        Promote a positive, high-performance culture with strong employee engagement.

·        Oversee training and multiskilling to support operational requirements.

Health, Safety, and Compliance

·        Ensure the DC is fully compliant with OHS, food safety, hygiene, and cold-chain requirements (for Perishables DC).

·        Maintain audit readiness for internal and external inspections.

·        Drive a safety-first culture.

Inventory & Quality Control

·        Oversee inventory accuracy, cycle counts, stock investigations, and root-cause analysis.

·        Ensure adherence to FIFO/FEFO principles.

·        Ensure product quality standards are maintained (especially in Perishables).

Continuous Improvement

·        Identify operational inefficiencies and implement improvement initiatives.

·        Optimise processes, layouts, workflows, and resource utilisation.

·        Support systems improvements and digital initiatives.

Stakeholder Engagement

·        Manage communication with suppliers, customers, and third-party partners where required.

·        Support customer service escalations and problem resolution.