Purpose

To drive increased sales through new business development and building strong customer relations.

General Description:

The External Sales Representative will be responsible for managing existing customers, acquiring new ones, and fostering strong relationships by providing technical support, addressing complaints, and resolving warranty claims

 
Key Areas of Responsibility in This Position include Amongst Others:
GP target and budgeted figures 

Pursue and gross profit margins of 27% and PBIT% of 10% against previous year 
Submit market analysis reports weekly, including opposition activity and feedback

Grow market share with current customers 

Grow company market share by 20% 
Increase overall sales 20% 
Expand automotive sales 20% 
Strengthen renewable energy

Reduction of branch warranty claims 

Ensure warranty claims are minimized 
Ensure claims adjudication is concluded within 48 hours of receipt

Reporting 

Maintain weekly reporting 4DX 
Maintain weekly reporting call reports 
Maintain weekly reporting call plans 
Report on customer visits as per the list allocated to you.

Customer Relations 

Optimise relationships between customer and internal stakeholders  Maintain visibility on customer credit limits 
Provide product training to customers 
Visit customers per call cycle 
Maintain visibility on debtor's days, ensuring they are less than 45 days by taking ownership of own accounts.