Logistics Manager is responsible for the seamless movement of inventory across international borders and domestic networks. You are the strategic link between global suppliers, freight forwarders, and our internal warehouse teams. Your primary objective is to ensure that products move through the supply chain with maximum cost-efficiency, total regulatory compliance, and minimal delay. 

KEY AREAS OF RESPONSIBILITY

1. Shipment Planning & Multi-modal Coordination

• Plan and execute domestic and international shipments (Air & Sea), selecting optimal modes based on urgency and cost.
• Manage carrier and freight forwarder relationships to consolidate shipments, leveraging Incoterms to reduce total spend.
• Proactively manage disruptions (port delays, weather) and execute contingency plans for high-priority/urgent cargo.

2. Order Fulfilment & Tracking

• Maintain real-time visibility of cargo using GPS tracking and carrier portals.
• Provide high-level support to the fulfilment team for complex cross-border orders.
• Work closely with Finance to audit freight invoices and ensure timely payment of duties, taxes, and shipping charges.

3. Customs, Compliance & Global Documentation

• Produce and vet essential trade documents: Commercial Invoices, Packing Lists, Bills of Lading, Air Waybills, and Certificates of Origin.
• Ensure strict compliance with Customs regulations (duties, taxes, etc.) to avoid seizures or fines.
• Act as the primary point of contact for Customs Brokers.

4. Cost Control & Negotiation

• Benchmark and negotiate freight rates with global Forwarders and NVOCCs.
• Audit freight invoices against quotes to ensure billing accuracy (preventing overcharges on fuel surcharges or hidden port fees).
• Monitor exchange rate fluctuations and their impact on landed costs.

5. Inventory & Warehouse Synergy

• Coordinate with regional warehouses to align dispatch schedules with international sailing/flight cut-offs.
• Oversee Reverse Logistics for international returns, including managing "Returned Goods Relief" to avoid paying double duties.
• Manage Inter-branch transfers (IBTs) between global hubs.

6. Stakeholder & Vendor Relationship Management

• Liaise with international suppliers to ensure cargo is ready for pickup/loading on time.
• Manage claims for cargo damage or loss under international conventions (e.g., Hague-Visby or Montreal Convention).
• Collaborate with Finance to manage Letters of Credit (L/C) or various payment terms.

SKILLS & PERSONAL ATTRIBUTES

• Experience: 5+ years in Trade and Logistics advantageous within retail, streetwear, fashion, or lifestyle.
• Technical Knowledge: Deep understanding of international shipping (Air/Sea) and customs processing in a retail environment.
• Behavioural Knowledge: A resilient problem-solver comfortable with overtime during peak seasons and the always-on nature of global trade.
• Operational Knowledge: Highly organized, multitasking-focused, and tech-savvy (ERP/Excel).

Additional Requirements for Retail:

• Understanding of Peak Season dynamics (e.g., pre-Christmas, sales, surges, Chinese New Year shutdowns).
• Willingness to monitor shipments outside of standard 9-to-5 hours to account for global time zones.