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Marketing & Customer Service Co-ordinator

  • Kraaifontein
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Admin Marketing
  • Reference: SW006243/CL

Apply before May 08 2026 | 29 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Cape Town (Kraaifontein): My client, well-established company in the FMCG sector, is seeking a Marketing & Customer Service Coordinator to join their dynamic team. This role is ideal for a proactive and detail-oriented individual eager to grow within a fast-paced FMCG environment.
    Purpose of the Role:
    To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.
     
    Key Responsibilities Include but Are Not Limited To 
    • Managing customer queries via phone, email, social media, and in-store support
      Resolving complaints professionally and escalating when necessary
    • Processing orders, returns, and exchanges accurately
    • Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery
    • Providing product information and assisting customers with recommendations
    • Monitoring and responding to social media and online reviews
    • Tracking customer interactions and maintaining accurate records
    • Supporting promotions, launches, and customer campaigns
    • Assisting with ecommerce queries and online order support
    • Identifying opportunities to improve the overall customer experience
    • General administrative duties and ad hoc support
    Criteria
    • Minimum 2 years’ experience in a customer service role
    • Proficient in MS Office and digital communication platforms
    • Experience in retail or ecommerce environment advantageous
    • Strong communication and interpersonal skills
    • Ability to remain calm and solution-focused under pressure
    • High attention to detail and strong organisational skills
    • Reliable, proactive, and customer-centric mindset
    • Interest in cooking and baking advantageous
    • Driver’s licence and own transport advantageous
    • Proficient in English and Afrikaans (read, speak and write)
     
     

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.

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© Careers24. All rights reserved.

About Careers24.com

  • Careers24 is a leading South African job portal that assists jobseekers from all sectors and experience levels to find and apply for vacancies from hundreds of South Africa’s leading companies. With over a million visitors a month, we are one of the most popular destinations to find employment online in South Africa.

    Our mission is to become the destination where every candidate can find an ideal job and where every company can find the perfect candidate. We are a proud member of the Media24 family and part of the Naspers group of companies.

Company

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Quick Links

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