Candidate Requirements

Duties:     

Credit Control & Debtors Management

·        Validate new credit applications in accordance with company policy

·        Maintain accurate and up‑to‑date debtor master files in the ERP system

·        Manage credit limits and monitor compliance with approved authority levels

·        Process debtor transactions including invoices, credit notes and journals

·        Prepare debtor reconciliations and resolve allocation issues

·        Distribute invoices, statements and supporting documents to customers

 Cash Management

·        Actively manage collections across the full debtor portfolio

·        Follow up on overdue accounts and resolve payment delays

·        Update daily banking, trace direct deposits and allocate receipts in MS Business Central

·        Reconcile unallocated and unmatched receipts

·        Prepare accurate weekly cash flow input relating to debtor collections

Dispute & Query Resolution

·        Resolve customer queries timeously and professionally

·        Liaise with Sales and Operations to resolve pricing, POD and delivery disputes

·        Follow up on outstanding proof of delivery documentation and provide to customers when required

Credit Risk & Insurance

·        Apply, monitor and manage credit insurance cover where applicable

·        Report overdue or high risk accounts to insurers in line with policy terms

·        Monitor debtor risk trends and escalate concerns to the Financial Manager

Legal Escalation (Defined Boundary)

·        Draft and issue final demand letters in accordance with company policy and legislation

·        Identify and recommend accounts requiring legal escalation

·        All attorney handovers, legal appointments and settlement negotiations are performed by the Financial Manager

Reporting & Administration

·        Maintain accurate notes and audit trails on the ERP system

·        Prepare documentation and information required by banks or external stakeholders

·        Support month end processes relating to debtors

·        Identify process inefficiencies and propose practical improvements to reduce debtor ageing

KEY PERFORMANCE INDICATORS

·        (Specific targets and thresholds to be defined in the Balanced Scorecard)

·        Effective management of debtor ageing and overdue balances

·        Contribution to improved cash flow predictability

·        Quality, accuracy and completeness of debtor records

·        Timely resolution of customer queries and disputes

·        Adherence to credit policies and authority limits

·        Responsiveness and collaboration with internal stakeholders