24/7ai - Assistant Team Leader – Virtual Sales

Cape Town CBD
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Reference: 24/7

Apply before Jun 07 2026 | 61 Days left

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Vacancy Details

Employer: ATM.SA

24/7ai - Assistant Team Leader – Virtual Sales

The Role

Are you a driven leader with a passion for sales and team development? We're looking for an Assistant Team Leader – Inbound Sales to lead a dynamic team of agents in delivering exceptional customer experiences while driving sales performance. This is a hands – on leadership role for someone who doesn't just manage – they elevate.

Key Responsibilities

▪ Serve as the first point of contact for all agents and SMEs on the blended process team

▪ Run energising pre – shift meetings to align the team on daily goals and current objectives

▪ Communicate targets clearly on a daily, hourly, and monthly basis to frontline associates

▪ Audit individual agent performance against goals on an hourly basis to identify improvement opportunities

▪ Deliver constructive, meaningful feedback on agent skills and performance

▪ Review and audit passive and negative survey chats per agent daily (real – time)

▪ Communicate training and policy & procedure needs to the appropriate training teams

▪ Drive sales performance and consistently exceed targets

▪ Handle escalations and ensure outstanding customer satisfaction

▪ Manage attendance, adherence, and overall team productivity

▪ Conduct CSR screening interviews as required

▪ Collaborate cross – functionally with WFM, QA, and Operations teams

▪ Maintain a minimum 1:15 supervisor – to – agent ratio

Candidate Requirements

What you bring

▪ Minimum 3 years of call centre / sales experience

▪ At least 1 year in a Team Leader or leadership role

▪ Strong sales acumen and proven coaching ability

▪ Excellent communication and people management skills

▪ Ability to thrive in a fast – paced, target – driven environment

Why join 24/7ai

Join a rapidly growing team where innovation meets opportunity! At [24]7.ai, you will work in a dynamic, diverse and inclusive environment, contribute meaningfully, and grow alongside industry leaders. We offer competitive salaries, an inspirational organisational culture, continuous learning, and a chance to make a real impact both internally and externally - for the communities around us through our commitment to CSR and the environment.

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About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.