Policy Analysis Advisor– Insurance

Job Overview:

Are you an experienced insurance professional with strong analytical skills and the ability to spot misrepresentation, fraud indicators, and policy discrepancies? Do you thrive in an environment where accuracy, investigation, and customer fairness are essential?

Job Responsibilities:

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to
• To investigate and manage any potential voidance cases referring to Policy Analysis
• Contacting policyholders by phone and email, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers’ policy details making any necessary adjustments and cancellations.
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times

Job Requirements:

• Matric / NQF 4 minimum
• Solid experience in insurance, ideally with vehicle insurance claims
• Strong exposure to complaint handling, claims assessing, early resolutions in  regulated environments
• Experience investigating fraudulent claims, misrepresentation, or quote manipulation
• Excellent communication (verbal & written)
• Strong problem-solving skills and analytical mindset
• Ability to handle inbound & outbound customer contact professionally
• High attention to detail and the ability to work to strict SLAs

 Preferred Requirements/Skills:

• Experience/exposure to UK customers'/clientele.
• RE qualification 
• FAIS credits

 Experience Perks That Put People First!

Because when you feel valued, you perform at your highest.

• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Tenure recognition bonuses — we celebrate your loyalty
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work every day like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”