OB SPECIFICATION: EXECUTIVE HOUSEKEEPERIndustry: Hospitality (Hotels, Lodges, Resorts, Guesthouses)Reporting to: General Manager / Rooms Division Manager  Job PurposeTo manage and oversee the entire housekeeping function, ensuring the highest standards of cleanliness, hygiene, presentation, and guest satisfaction across all areas of the property.  Key ResponsibilitiesOperational ManagementOversee daily housekeeping and laundry operationsEnsure all guest rooms, public areas, and back-of-house areas meet required standardsConduct regular inspections and quality checksMaintain cleanliness, maintenance, and presentation standards at all timesStaff ManagementRecruit, train, and supervise housekeeping staffPrepare staff schedules and duty rostersManage performance, discipline, and development of team membersPromote a positive and productive working environmentStock & Inventory ControlManage linen, cleaning materials, and guest suppliesMonitor stock levels and place ordersConduct regular stock takes and control wastageFinancial & Budget ControlPrepare and manage housekeeping budgetsControl departmental costs (labour, supplies, laundry)Ensure efficient use of resources and cost-saving initiativesGuest Service & SatisfactionEnsure high levels of guest satisfaction and comfortHandle guest complaints and special requests promptlyWork closely with Front Office, Maintenance, and F&B departmentsAdministration & ReportingDevelop and implement housekeeping SOPs and policiesCompile reports (occupancy, maintenance issues, guest feedback)Maintain health, safety, and hygiene compliance records  Minimum RequirementsQualificationsGrade 12 (Matric)Diploma/Degree in Hospitality Management or related field (preferred)Experience5–8 years’ experience in housekeepingMinimum 2–3 years in a supervisory or management roleExperience in 4-star or 5-star establishments advantageous  Key Skills & CompetenciesStrong leadership and people management skillsExcellent attention to detail and quality co...

OB SPECIFICATION: EXECUTIVE HOUSEKEEPER
Industry: Hospitality (Hotels, Lodges, Resorts, Guesthouses)
Reporting to: General Manager / Rooms Division Manager
 

1. Job Purpose
To manage and oversee the entire housekeeping function, ensuring the highest standards of cleanliness, hygiene, presentation, and guest satisfaction across all areas of the property.
 

1. Key Responsibilities
Operational Management
Oversee daily housekeeping and laundry operations
Ensure all guest rooms, public areas, and back-of-house areas meet required standards
Conduct regular inspections and quality checks
Maintain cleanliness, maintenance, and presentation standards at all times
Staff Management
Recruit, train, and supervise housekeeping staff
Prepare staff schedules and duty rosters
Manage performance, discipline, and development of team members
Promote a positive and productive working environment
Stock & Inventory Control
Manage linen, cleaning materials, and guest supplies
Monitor stock levels and place orders
Conduct regular stock takes and control wastage
Financial & Budget Control
Prepare and manage housekeeping budgets
Control departmental costs (labour, supplies, laundry)
Ensure efficient use of resources and cost-saving initiatives
Guest Service & Satisfaction
Ensure high levels of guest satisfaction and comfort
Handle guest complaints and special requests promptly
Work closely with Front Office, Maintenance, and F&B departments
Administration & Reporting
Develop and implement housekeeping SOPs and policies
Compile reports (occupancy, maintenance issues, guest feedback)
Maintain health, safety, and hygiene compliance records
 

1. Minimum Requirements
Qualifications
Grade 12 (Matric)
Diploma/Degree in Hospitality Management or related field (preferred)
Experience
5–8 years’ experience in housekeeping
Minimum 2–3 years in a supervisory or management role
Experience in 4-star or 5-star establishments advantageous
 

1. Key Skills & Competencies
Strong leadership and people management skills
Excellent attention to detail and quality control
Good organisational and planning abilities
Strong communication and interpersonal skills
Financial acumen and cost control ability
Problem-solving and decision-making skills
Knowledge of cleaning chemicals, equipment, and hygiene standards
 

1. Working Conditions
Shift work including weekends and public holidays
Physically demanding with frequent inspections and movement around the property
High-pressure environment requiring multitasking
 

1. Key Performance Indicators (KPIs)
Cleanliness audit scores
Guest satisfaction ratings
Staff productivity and turnover
Budget adherence
Room turnaround times