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Customer Service Agent (Bilingual: Native Dutch & English)

KwaZulu-Natal Remote
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Reference: CSATM

Apply before Apr 30 2026 | 28 Days left

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Vacancy Details

Employer: ATM.SA

Customer Service Agent (Bilingual: Native Dutch & English)

Location: Cape Town, South Africa (Hybrid: in-office & work-from-home schedule to be confirmed)

Ready for take-off?

Are you energetic, customer-focused, and passionate about travel? Join our European airline client as a Customer Service Agent and become a travel troubleshooter for passengers across the globe!

What you’ll do:
As the voice and ears of our airline client, you will:

Assist passengers via phone with bookings, flights, luggage, upgrades, loyalty programs, and special requests.
Provide fast, accurate solutions and go the extra mile to exceed passenger expectations.
Continuously develop your skills through cross-training in multiple departments and products.

Your onboarding:

Paid 8-week training at our Cape Town office (14 Long Street).
Learn everything about the airline’s reservation and CRM systems.
Full-time availability required during training (40 hours/week).
Post-training support from colleagues and ongoing development opportunities.
Hybrid work schedule (in-office and work-from-home) to be confirmed after onboarding.

Candidate Requirements

Requirements:

Fluent in Dutch and English (spoken and written) – bilingual fluency is mandatory.
Preferably experience in call center customer service.
Comfortable with complex and technical computer systems.
Team player with an international outlook.
Willingness to work irregular shifts, including weekends (Operating hours: Mon–Sun, 07:00–22:00 NL time).
Flexible work hours post-training: 40 hours/week standard, 36 or 32 hours possible

Why join us?

Be part of a dynamic, international airline environment.
Make a real impact on passengers’ travel experiences.
Continuous development and cross-training opportunities.
Paid training to fully prepare you for your new role.

Apply

8 people have applied for this job. 160 people have viewed this job.

About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.