POSITION PURPOSE

Responsible for managing utilities payments to various municipalities through the Unipay portal. Ensures that all payment batches are accurate, complete, and submitted timeously. Validates CSV files against reconciliations received from portfolio teams, queries missing information, and maintains accurate records of all payments made. Works closely with creditors, utility administrators, accountants, and payment releasers across portfolios to ensure smooth, compliant payment processing.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Ensures accurate, timely processing of utilities payments
a. Manages the full utilities payment process via the Unipay portal.
b. Reviews CSV files received for payment processing.
c. Verifies that CSV totals match the totals on reconciliations received from each portfolio.
d. Uploads CSV batches to Unipay and ensures they are processed correctly.
e. Identifies missing or incomplete information in portfolio emails and queries these promptly.
f. Tracks all payments made and maintains a complete, accurate payment reconciliation log.
g. Ensures payments are submitted within required timelines to avoid delays or service interruptions.

2. Coordinates effectively with internal stakeholders
a. Communicates with creditors, utility administrators, accountants, and payment releasers from various portfolios.
b. Obtains missing information, clarifies discrepancies, and ensures all required documentation is received before processing payments.
c. Maintains professional, efficient communication channels with all internal stakeholders.

3. Maintains accurate records and documentation
a. Keeps a complete record of all payments processed, including proof of payment, batch confirmations, and reconciliations.
b. Ensures documentation is filed logically and is easily retrievable.
c. Updates internal tracking sheets and logs to reflect payment status and outstanding items.

4. Supports internal controls and compliance
a. Ensures all payment processes follow established company procedures.
b. Flags inconsistencies, errors, or risks in payment files or reconciliations.
c. Recommends improvements to enhance accuracy, efficiency, and audit readiness

5. Assumes responsibility for related duties as required or assigned.
a. Ensures that work areas are clean, secure, and well maintained.
b. Completes special projects as assigned.
c. Attends meetings as needed.


PERFORMANCE MEASUREMENTS
1. Payment batches are accurate, complete, and submitted on time.
2. CSV files and reconciliations match, with discrepancies identified and resolved promptly.
3. All payments are tracked and recorded accurately.
4. Communication with portfolio teams is clear, professional, and efficient.
5. No delays in payments due to missing information or administrative errors.
6. Filing and documentation are complete, organized, and audit‑ready.
7. Compliance with internal procedures is consistently maintained.
8. Utilities functions are completed in accordance with established policies and procedures.
9. There are no cutoffs of any services due to delayed payments or outstanding queries
10. Utilities personnel are effective, efficient, and well trained. Assistance and support are provided as needed. Performance appraisals are conducted as required.
11. Positive, professional business relationships exist with vendors and customers. Superior customer service is consistently provided and the Company's professional reputation maintained.
12. Good coordination and working relationships exist with related departments and units. Assistance is provided as needed.


EDUCATION/CERTIFICATION:
Matric

REQUIRED KNOWLEDGE:
Basic understanding of computer operations and accounting.
Basic knowledge of overall Company operations.

EXPERIENCE REQUIRED:
At least 2 years of basic office experience.

SKILLS/ABILITIES:
Able to use laptop, printer/scanner, phone, and other basic business equipment.
Strong attention to detail and accuracy.
Excellent numerical and reconciliation skills.
Well‑organized with strong administrative discipline.
Clear, professional communication skills.
Ability to work with spreadsheets, CSV files, and basic business equipment.
Able to manage deadlines and handle high‑volume processing