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Service Controller

Sandton
Salary: Market Related
Job Type: Permanent
Sectors: Admin
Reference: JHB007509/TT-JH

Apply before May 02 2026 | 30 Days left

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External Application

Vacancy Details

Employer: Dante Group (Pty) Ltd

Our client in the North of Johannesburg who provides office equipment is seeking a Service Controller who will be providing internal and external customers with an excellent customer service experience and will be responsible for the efficient and effective logging of customer queries and resolutions thereofSalary: R10 000 - R20 000 CTC Per Month - Based on Experience

Key Responsibilities:

Telephonic first line support [polite, professional and clear]
Logging maintenance calls as per SLAs signed
Logging loan / temps / swaps and assigning stock thereof correctly
Monitoring, quoting and facilitating software renewals
Ensure all client information is correct prior to logging a call
Generating quotes in line with approved pricing
Responding to emails in stipulated time frame and according to company policies
Holding other departments accountable for queries that you have sent to them on behalf of customers [e.g.: billing / settlement / contract queries]
Reporting “system downs” to ISPs and providing feedback and follow ups hourly
Giving accurate feedback to clients and colleagues within the stipulated time frame
Sending invoice packs to the invoicing team at the end of each day
Ensuring calls and emails are correctly assigned and actioned
Checking Job Cards for potential sales leads and upgrades
Checking Job Cards and notifying invoicing team of all charges to be invoiced [check time spent on site, distance travelled, consumables used, work carried out]
Selling SLAs
Placing orders with procurement
Logging repairs and following up with repair center as to status of repair. Providing feedback to client as to status and ETR
Quote follow ups and housekeeping
Loan units – Quoting and following up
Prepare daily open call reports
Prepare weekly quote reports

Minimum requirements:

Matric Certificate
Knowledge of Microsoft Office

Experience:

Minimum 3 years in a call centre role
Minimum 3 years in a Customer Support Role (Essential)
Computer literate
Technical Knowledge preferable
Excellent communication skills [both verbal and written]
High pressure environment
Proactive, organised and able to multitask
Contributes positively to team and company values, culture, and customer experience
Target-driven and competitive

Consultant: Tshwaragano Tlhabanelo - Dante Personnel Johannesburg
Apply via our website www.dantesa.co.za

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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About Dante Group (Pty) Ltd

Danté Personnel Recruitment (Pty) Ltd, established in 1996, is a national leading recruitment-consulting firm. We offer specialized services to effectively manage the entire recruitment process, for companies based in South Africa and abroad. We service different Business diversities like Mining, Engineering, Technical, Information Technology and Finance.

Our exclusive database of candidates, for all various business verticals, is valuable tool to start the recruitment process. We take up the challenge in finding the right candidate through our extensive network of resources and understanding of the hiring trends.
Our expertise lies in identifying and selecting candidates at all positions, especially middle and senior management. We take pride in our ability to provide all your human resource requirements.