Candidate Requirements

Education & Experience

• Minimum Qualification: High school diploma or equivalent (Matric).

• Experience: Prior experience in an administrative or clerical role, preferably within the courier or logistics industry.

Core Skills & Competencies

• Attention to Detail: Strong ability to verify documentation accuracy and detect errors.

• Organizational & Time Management: Skilled in managing high volumes of paperwork, meeting deadlines, and tracking deliveries efficiently.

• Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with courier management software such as Parcel Perfect.

• Communication Skills: Effective verbal and written communication to interact with drivers, clients, and internal teams.

• Problem-Solving: Ability to investigate and resolve issues with missing or inaccurate delivery information.

Personal Attributes

• Proactive and self-motivated with a strong work ethic.

• Able to work independently as well as part of a collaborative team.

• Honest, reliable, and demonstrates integrity in all tasks.

Working Conditions

• Office-based environment within the courier operations hub.

• May require occasional interaction with drivers and field staff.

• Standard working hours with possible extended hours during peak periods.