Aftersales & Workshop Manager - Hoek's Toyota Swellendam

Hoek’s Toyota is seeking a dynamic and experienced Aftersales & Workshop Manager to oversee the daily operations of our Service Centre. The successful candidate will be responsible for managing workshop and part sales performance, leading a team of motor technicians and service staff, ensuring high-quality services and repairs, maintaining strong client relationships, and ensuring compliance with Toyota standards

Workshop Operations

• Coordinate and monitor daily workshop activities to ensure efficient workflow.
• Conduct daily operational meetings and provide updates on client matters, warranty claims, stock levels, and departmental performance.
• Ensure workshop booking systems and processes are followed to maintain effective workflow.
• Review and sign off job cards to ensure accuracy and completeness.

Operational Performance

• Drive performance to achieve Service Centre targets, including parts and accessory sales.
• Ensure service booking systems are followed to maintain efficient workshop workflow.
• Lead daily team meetings, resolve challenges, and support staff to achieve departmental objectives.
• Approve major repair quotations and ensure accurate cost assessments.
• Monitor stock levels, parts usage, and outstanding accounts.

Team Leadership

• Manage and support Motor Technicians and Service Advisors.
• Assign and prioritize daily tasks to ensure productivity and service targets are achieved.
• Provide performance feedback, training support, and manage staff attendance, leave, and overtime.

Warranty administration

• Manage and submit warranty claims accurately and on time.
• Ensure correct documentation and compliance with Toyota warranty standards.
• Follow up on pending claims and address errors to prevent rejections.

Customer Service

• Build and maintain strong relationships with key clients.
• Address customer enquiries, technical queries, and resolve complaints effectively.
• Ensure clear communication between clients and the workshop team.

Administration

• Ensure reports for Hoek’s Toyota and Head Office are submitted on time.
• Maintain accurate records and ensure compliance with dealership procedures.