Key Responsibilities:

• Team Management:
  Oversee daily team operations, ensuring productivity and adherence to processes
• Training & Performance:
  Conduct staff training, performance reviews, and implement development plans
• Legal Process Oversight:
  Manage end-to-end legal processes (Section 129 through to judgment) in line with regulatory requirements
• Process & Portfolio Management:
  Ensure all portfolio rules, workflows, and processes are correctly implemented and maintained
• Client Liaison & Reporting:
  Handle client queries and provide accurate, timely reporting
• Audit & Compliance:
  Support monthly and annual audits, ensuring compliance with required standards
• Process Documentation:
  Develop and maintain process and training manuals
• System & Template Management:
  Monitor system performance, identify enhancements, and ensure templates are accurate and up to date
• Document Control:
  Assist with scanning, filing, and storage of SLA documentation
• Sheriff Coordination:
  Manage communication with sheriffs, track service and execution of documents, follow up on outstanding matters, and ensure all updates are accurately recorded and reported